They can be reached at or through the Fitbit app on your smartphone. If none of these steps resolve the issue, you may want to contact Fitbit Support for further assistance. Ensure your personal information (age, height, weight, and gender) is correctly entered in your Fitbit account, as this can affect the altimeter's accuracy.Wear your Fitbit Charge 5 on your non-dominant wrist, as this can improve accuracy.It keeps almost all of the upgrades popular in the Charge 4, while managing to be 10 thinner. Ensure that the "Floors Climbed" metric is enabled. The newly released Fitbit Charge 5 has even more to offer, at least at first blush.Tap your Charge 5 image, and then tap the "Exercise Shortcuts" option.Release the button when you see the Fitbit logo on the screen.Press and hold the button on the side of the device for about 8 seconds.Connect the device to its charger and ensure it's charging.Tap your Charge 5 image, and check if any updates are available.Tap the "Today" tab, then your profile picture.Open the Fitbit app on your smartphone.Here are some steps you can try to resolve the issue:Įnsure your device's software is up-to-date: T's possible that the altimeter sensor in your Fitbit Charge 5, which is responsible for tracking stairs climbed, may not be functioning correctly or is not properly calibrated. Hi there, here are a few options you can try.
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